Last Updated: January 1, 2025
At Home True Hub, your privacy is as important to us as the quality of our renovation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our home renovation services. Please read this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We collect various types of information to provide and improve our services:
Personal Information You Provide
- Contact Information: Full name, email address, phone number, mailing address
- Project Information: Property address, project type, budget, preferred timeline, project details
- Communication Records: Emails, phone calls, messages, and meeting notes related to your project
- Financial Information: Payment method details (processed securely through our payment partners — we do not store full card numbers)
- Newsletter Subscriptions: Email address when you opt in to receive our newsletter
Information Collected Automatically
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on pages, referring URLs, click patterns
- Cookies: Session cookies, preference cookies, and analytics cookies
2. How We Use Your Information
Home True Hub uses your information for the following purposes:
- To provide accurate quotes and deliver requested renovation services
- To communicate with you about your project, appointments, and updates
- To process payments and maintain financial records
- To send newsletters, promotional materials, and renovation tips (only if subscribed)
- To respond to inquiries, comments, and customer service requests
- To improve our website, services, and customer experience
- To comply with legal obligations and protect our rights
- To send important notices about service changes or policy updates
3. How We Share Your Information
We do NOT sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Providers: Trusted partners who help us operate our business (payment processors, email service providers, hosting companies) — all bound by confidentiality agreements
- Project Subcontractors: Specialized professionals required to complete your renovation (electricians, plumbers, etc.) — only necessary project information is shared
- Legal Compliance: When required by law, court order, or government authority
- Business Transfers: In the event of a merger, acquisition, or asset sale (with notice to clients)
- Safety & Security: To protect our rights, property, or safety, or that of our clients or others
4. Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types:
- Essential Cookies: Required for basic website functionality
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to display relevant advertisements (where applicable)
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for data transmission on our website
- Secure payment processing through PCI-compliant partners
- Restricted access to personal information on a need-to-know basis
- Regular security audits and staff training on data protection
- Secure storage of physical and digital records
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but commit to using best practices to protect your information.
6. Your Privacy Rights
As a resident of the United States, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable, machine-readable format
- Restriction: Request limitation of processing in certain circumstances
To exercise these rights, contact us at info@hometruehub.com or 361 317-4997.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically retained for 7 years for warranty and liability purposes. Marketing data is deleted upon unsubscribe request.
8. Third-Party Links
Our website may contain links to third-party websites (social media, partner sites, supplier websites). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.
9. Children's Privacy
Our services are intended for homeowners and adults aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.
10. Newsletter Subscription
When you subscribe to our newsletter, we collect your email address to send you renovation tips, special offers, and home improvement content. You can unsubscribe at any time by:
- Clicking the unsubscribe link in any newsletter email
- Visiting our unsubscribe page
- Emailing us at info@hometruehub.com
- Calling us at 361 317-4997
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
12. California Consumer Privacy Act (CCPA)
If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. Home True Hub does not sell personal information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Company: Home True Hub
- Address: 2609 Washington Street, Corpus Christi, Texas, USA
- Phone: 361 317-4997
- Email: info@hometruehub.com
- Hours: Monday - Saturday, 8:00 AM - 7:00 PM